If your medical document is current, an order goes straight from approved to shipped. If you do not have one, or yours has run out, the third stage is where we sort that out. Documents are valid for up to a year. Your account shows which stage yours has reached.
What happens after you order
Place your order
Build your order from the menu the way you would anywhere else. Nothing ships until your medical document is in place, so you are not committing before you know where you stand.
Approved
If your medical document is current, that is the whole of it. Your order moves straight to fulfilment. A document runs for up to a year, so it is checked against your account rather than asked for on every order.
No document yet? Sort it at checkout
There’s nothing to set up before you shop. If we don’t have a medical document on file when you check out, the cart walks you through it in about five minutes. You can place your order straight away, and we hold it until your document is approved.
Transfer from another licensed producer
Already registered somewhere else? Choose transfer in the cart and give us your details. We’ll ask your current producer to send your medical document across, so you don’t have to start again.
Get a medical document, free
No document yet? Choose this in the cart, and we’ll cover the cost. A licensed practitioner reviews your file, which usually takes about two business days. Once approved, your document is valid for up to a year.
Shipped
Packed and sent anywhere in Canada in plain packaging, with tracking on every order. Shipping is free on orders over $149.
Delivered
Track your order all the way to your door. If anything isn’t right when it arrives, contact us and we’ll sort it out.