#48: A Year of Growth: Celebrating Herbal Dispatch's Anniversary Milestone

Today, we turn the page of our story to mark an important chapter in Herbal Dispatch's journey - our first anniversary since relaunching as a cannabis marketplace for medical patients and dispensaries. Over the past year, we've navigated the dynamic tides of the Canadian cannabis industry, all while keeping our compass pointed toward our mission - to provide you with access to the finest quality craft cannabis products available in the country.

In the span of 365 days, we've fuelled our commitment into action, constantly innovating, expanding, and refining the Herbal Dispatch service. Your feedback has served as our roadmap, guiding us to create a marketplace that is not just comprehensive and reliable but also trusted and best-in-class in the industry.

The outpouring of support from our members and partners has been the wind in our sails, driving us forward. Your continued enthusiasm and invaluable feedback have not only helped us navigate the challenges of the cannabis industry but also made every moment of this journey worthwhile.

As we look back on this milestone year, we are filled with immense gratitude and pride for what we've achieved. But this is just the beginning. As we step into another year, we promise to continue growing, innovating, and exceeding your expectations in delivering the best that the cannabis world has to offer.

 

Crafting a legacy: A year of transformation and growth

As we reflect on the past 12 months, it's astounding to think of all that has happened. During this time, Herbal Dispatch has grown from a small start-up to an industry-leading marketplace. We've launched some of the most innovative products and services that have revolutionized the Canadian cannabis industry. Here are just a few ways that we've made a difference:

Menu selection: We've expanded our product offerings to over 500 products that suit a wide range of our member's needs. We're constantly expanding our selection of cannabis products so that you can find the perfect strain or product for your specific needs.

Loyalty program: Earn points with every purchase or when you refer a friend to Herbal Dispatch. These points can be redeemed for discounts of up to 40% off your orders, with no restrictions on what you can buy.

Enhanced pages: Find certificates of analysis (COA), package dates, strain and brand information, and more on each product page. Sort products by price per gram, cannabinoid, terpenes, and more for a tailored experience.

Improved customer service: With an 84% Happiness Score from our members, we're making sure that you get the best possible service when you reach out to us. There's room for improvement, of course, and we'll continue to strive for excellence.

Easy onboarding: We've simplified the onboarding process and medical document approval process for everyone looking to become a member. Get started in minutes and shop the same day!

Hero Dispatch: The needs of Veterans are unique and deserve special attention. That’s why we created HeroDispatch.com, a special service that caters to the specific needs of our veteran members.

Herbal Dispatch Select, Premium and Ultra: We've started to roll out three new tiers of craft products to suit the needs of everyone. Whether you’re looking for value, quality or the absolute best in craft cannabis products, we've got something for you. 

Member engagement: To date, we've received over 1500 reviews and counting! We value feedback from our members so please keep reviewing, commenting, and engaging with us - we love hearing from you.

Recognition and awards: We're proud to be recognized for our work in the Canadian cannabis industry with a Telly Award for Best Online Commercial and two nominations (Best Cannabis Wholesale/Distribution and Best Direct Delivery to Retail Company) at the upcoming Grow Up Awards on October 1st.

Expanding horizons: We're thrilled to announce that our products are now available in British Columbia (BC) and Manitoba's recreational markets. And that’s not all! We'll soon be available in Ontario's thriving recreational market, too.

Clones program: Breaking new ground in Canadian cannabis, we became one of the first to offer clones throughout BC. And we're just getting started! Stay tuned for a Canada-wide rollout of our clones program next spring.

Exporting great craft: Canadian craft cannabis is renowned for its quality, and we’re proud to be exporting it to the world. Our partners in Australia, Portugal, Germany and Israel now have access to some of Canada's best craft cannabis products.

 

Setting our sights: The next milestones

As we move forward, our commitment to bringing the finest quality craft cannabis products remains strong. With your continued support, we'll continue to innovate and expand our services while creating a truly best-in-class cannabis marketplace for medical patients and dispensaries across Canada.

In the coming year, we'll strive to deliver a service that is ever more comprehensive, reliable and accurate. We are also looking forward to:

New products: We've got some exciting new products in the pipeline, from revolutionary new cultivars to unique edibles. Keep an eye out for regular updates on our selection!

Curated collections: Look out for a customized shopping experience with an array of curated collections tailored to meet the needs of our members.

More chat features: We'll be introducing more chat features on our website and mobile app for real-time support to ensure your needs are met quickly and efficiently.

Community events: Keep an eye out for our upcoming community events where you can meet fellow Herbal Dispatch members in person.

Subscription service: Never run out of your favourite products again! Subscribe and have them delivered to your door every month.

And that's just the beginning! We've got even more surprises in store so stay tuned for regular product and service updates. Thank you once again for being part of the Herbal Dispatch family - we are grateful for you.

 

Journey ahead: Raising our glass to tomorrow

Our journey thus far has been extraordinary, and it wouldn’t have been possible without you. As we navigate the many challenges of the Canadian cannabis industry (and there have been many!), we will continue to innovate and create meaningful experiences for our members. We thank you for supporting us in this mission and invite you to join us for yet another amazing year! Cheers to the future!

 

 

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