Panier
0 articles

0g

FAQ

We're here to help

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled

FAQ's

Medical documents can be submitted in a few different ways:
• Your healthcare provider can submit your medical document by secure fax to 1-866-220-2627
• You may drop your medical document off at your local Shoppers pharmacy for it to be submitted by secure fax to us at 1-866-220-2627
• Mail the original medical document to:
Medical Cannabis by Shoppers Inc.
6941 Kennedy Rd, Unit 100
Mississauga, ON L5T 2R6
Unfortunately, due to the patient-sensitive information included on medical documents, these may not be submitted by e-mail.
To renew your medical document, please contact your original healthcare provider (i.e. doctor or nurse practitioner) to book a new appointment. Unfortunately, for legal reasons we are not able to contact your prescriber on your behalf to request a new medical document. For more information on renewing your registration with us and obtaining a new medical document, please visit our website, or connect with our Shoppers Cannabis Care Team via web chat or call us at xxx-xxx-xxx-xxx.
HelloMD is just a click away—please log in to your account at sdm.hellomd.com and request a new appointment for a consultation. The team will assist you in obtaining a new medical document from one of their healthcare practitioners.
Once your medical document is received, it is placed in a queue to be processed. After your document is approved, we will notify you by email and then you will be able to place an order. Processing usually takes anywhere from 3 to 5 business days depending on our current volume. We receive and process many medical documents daily, so we’re unable to notify patients when a document is received, but we will ensure you receive an email when the approval process is complete.
Yes, we are pleased to offer a compassionate pricing program which includes a discount of 20% off all cannabis products and accessories. This discount is available to you if your individual annual gross income is below $30,000. To apply for compassionate pricing, please complete the Compassionate Pricing application form and submit this with your proof of eligibility.

Proof of eligibility includes a copy of your Notice of Assessment from the previous tax year (line 15000 of Notice of Assessment from CRA), or a letter/monthly stub from a federal or provincial government assistance program.

Please submit your completed form and proof of eligibility via fax (1-866-220-2627), e-mail (cannabis@shoppersdrugmart.ca)

Do you have any questions or suggestions? Contact us now!

Please complete the following form to submit your feedback or inquiries. We will send a personal response to all inquiries within 1-2 business days. By providing your contact information, you are allowing us to contact you regarding your cannabis inquiry.